Refund policy

30-day money-back guarantee

 

If your order does not work out, contact us within 30 days of delivery and we will refund the item price.

 

How to start a return: use the form on our Contact page, or reply to your order confirmation email, with your order number and a short note on what went wrong. We reply within 1 business day.

 

Damaged or defective items are refunded or replaced at no cost to you. We may ask for a photo so we can flag the issue with our supplier. In most cases you will not need to send the item back.

 

Change of mind: items should be unused and in original packaging where possible. Return shipping for change-of-mind returns is paid by the customer.

 

Refunds go to the original payment method within 5 to 10 business days of approval. Your bank may take a few extra days to show the credit.

 

Exceptions: for hygiene reasons we cannot accept returns on grooming items that have been used on a pet, unless the item is faulty.