Frequently asked questions
How long does shipping take?
Orders ship from a US warehouse. Most arrive within 2 to 8 business days of ordering. You get a tracking number by email as soon as your order ships.
How much is shipping?
Shipping is free on every US order.
Where do you ship?
Currently the United States only. We will add more countries once we can do it without long delivery times.
Will my order come in one box?
Not always. If you order several items they may ship separately from different warehouses. You never pay extra for that.
What if it does not work for my pet?
Contact us within 30 days of delivery and we will refund the item price. Damaged or defective items are refunded or replaced at no cost to you.
My tracking has not updated in a week. What now?
Email us with your order number. If the parcel is genuinely stuck we will replace it or refund you rather than make you wait it out.
Do you take returns on used grooming items?
For hygiene reasons, no, unless the item is faulty. Everything else is fair game inside 30 days.
Can I change or cancel my order?
Email us within 12 hours of ordering and we will almost always catch it before it ships.
Do you have a size guide?
Weight limits and dimensions are listed on each product page. If you are unsure, email us with your pet's weight and breed and we will tell you honestly whether it will fit.
How do I reach you?
Email hello@tailfriends.co. A real person replies, usually within one business day.